Reduce long lines with Sentoo
Long lines aren’t a customer-experience problem, they’re a payment process problem. When customers must show up in person to settle bills, or when payments arrive with missing/incorrect references, you get:
- Congested service counters and frustrated customers
- Delays in matching payments to the right accounts
- Extra customer service inquiries (“I already paid, why is my account still suspended?”)
- Write-offs and time lost to manual reconciliation
The logical fix: move payments out of the line and into people’s phones
Sentoo lets your customers pay directly from their own banking app or online banking, no registration, no new app, and nothing to type. The important payment details (amount, beneficiary, and reference) are pre-filled, and you receive instant confirmation when the payment is credited.
Two ways to start:
- Invoice Pay (QR-as-a-Service + Payment Links): Add a Sentoo QR code and/or “Pay with Sentoo” link to invoices, emails, PDFs, client portals, WhatsApp messages, or on-screen at counters. Customers scan/click → select their bank → approve in their secure banking app. Your reference and amount are pre-filled; you get instant notification.
- API alongside your existing system: Keep your current billing/CRM/ERP. Add a “Pay with Sentoo” action that passes the invoice number, amount, and customer ID. Sentoo’s REST API and merchant portal docs/Swagger make it straightforward.
What your customer experiences (3 steps):
- Click a Sentoo link or scan the QR code
- Choose their bank
- Approve
Done in seconds, from anywhere.
What your team experiences:
- Real-time payment confirmations (no more “did it arrive?”)
- Correct references every time (auto-match to the right account)
- One portal for payment status and reporting
- Lower foot traffic and fewer service calls
Places where you can pay directly from your banking app:
If you’re interested in knowing where you can pay directly with your banking app, click here to view our Merchant Directory →
Below are examples of recurring-bill companies that support their customers with Sentoo:
Aruba
- Telecom: Digicel
- Insurance: ENNIA, CG United
- Government & Public Services: KvK Aruba (Chamber of Commerce)
Bonaire
- Utilities & Energy: Curoil (gas ordering & delivery)
- Telecom: Digicel, Flow
- Insurance: ENNIA, Guardian Group, CG United
Curaçao
- Government & Taxes: Belastingdienst (tax payments via Sentoo QR)
- Telecom: Flow, Digicel
- Insurance: ENNIA, Citizens Insurance, Guardian Group
- Utilities & Energy: Curoil (gas ordering & delivery)
Sint Maarten
- Insurance: ENNIA, Guardian Group
- Government & Taxes: Sint Maarten Tax Administration
Sint Eustatius & Saba
- Insurance: ENNIA
Why this reduces lines and costs
- Deflects in-person payments to self-service: customers can pay from home, work, or on the go
- Eliminates manual data entry: references and amounts are pre-filled, preventing misapplied payments
- Instant posting: confirmations arrive in real time, so fewer suspensions and fewer “where’s my payment?” calls
- Fewer chargebacks/fewer fees: account-to-account payments; no card numbers to handle
- One source of information: Sentoo portal + exports for finance ops and reconciliation
Security & compliance
Every payment is authenticated inside the customer’s bank (no sensitive data typed into third-party pages). Sentoo is ISO 27001:2022 certified, aligning with leading information-security standards.
Why this matters (beyond KPIs)
Every queue hides the same stories: a parent juggling shifts, a senior arranging a ride, a student skipping class, someone standing in the heat because paying a bill still requires a trip.
Moving payments into the phone your customers already trust isn’t just efficient, it’s fair. It gives people their time back and treats them with care. If your vision is to provide good services, Sentoo helps you deliver it.
What this says about your company
- We respect our customers’ time as much as their money.
- We design for everyone, not just those with cars or free afternoons.
- We fix root-cause problems (manual transfers, bad references).
Share this with a business that still has lines out the door
If you manage operations, finance, or customer service, and lines are your daily reality then Sentoo is the right match for you. It helps you move payments out of the building and into the banking apps your customers already trust.
Want a walkthrough?
Just click here to contact us.
