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Privacy Statement

At Sentoo, we take the matter of privacy very seriously. It is important to us that your personal data is treated with care and that you are well informed about how we process your personal data or information. This Privacy Policy explains how Sentoo collects, records, and uses your data. By visiting our website or using our products and services, you agree to Sentoo using your data as described in this Privacy Policy. This Privacy Policy applies only to our online activities and is valid for visitors to our website and payment platform regarding the information they share and/or is collected by Sentoo.

If you have additional questions or require more information about our Privacy Policy, you can reach out to us via the contact form on our website.

How does Sentoo use your information?

Sentoo uses the information we collect in various ways, including:

  • To provide, operate, and maintain our website and online application;
  • To improve, personalize, and expand our website and online application;
  • To understand and analyze how you use our website and online application;
  • To develop new products, services, features, and functionality;
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;
  • To send you emails;
  • To find and prevent fraud.

Log Files

Sentoo follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of their hosting services’ analytics. The information collected by log files is non-personal and includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the data is to analyze trends, administer the site, track users' movements on the website, and gather demographic information.

When you use our service on the Sentoo platform

Sentoo provides its customers with a payment service through our Sentoo platform. At Sentoo, we are strongly committed to respecting your privacy and protecting your personal information when using our Sentoo platform. We use Plausible Analytics to track the usage of our Sentoo platform. Even though the purpose of Plausible Analytics is to track the usage of a platform, this can still be done without collecting any personal data or personally identifiable information (PII). Without using cookies and while respecting the privacy of our visitors. This is because, by using Plausible Analytics, all the site tracking is carried out anonymously and is non-personal. Moreover, cookies are not set, no personal data is collected, and all data is aggregate only. Below we will explain why we have opted for a privacy-friendly alternative to Google Analytics on our Sentoo platform:

  1. We minimize data collection
    Plausible Analytics minimizes the data collection in general, as they only measure the most essential data points and nothing else. And all the metrics we do collect fit on one single page.

  2. No personal data is collected
    Plausible Analytics does not track, collect, or store any personal data or personally identifiable information. Plausible Analytics is even more privacy-friendly than options such as server logs.
    There is no way to get any kind of personal data from Plausible Analytics, however, in our server logs, we can see all the IP addresses of our visitors when they visited our platform.

  3. All data is in aggregate only
    With Plausible Analytics, we aim to track overall trends in our website traffic, not track individual visitors. The privacy of our platform visitors is crucial to us. Therefore, with Plausible Analytics, we do not track any individual people, and all the data is in aggregate only.

  4. No tracking across devices
    Plausible Analytics does not track people across their devices. All data is isolated to a single device only, and there is no way to know whether the same person visits a site from more than one device.

  5. No tracking across websites and apps
    Plausible Analytics does not track people across websites and apps that they visit. Besides, all the data is isolated to a single website only, so there is no way to know what other websites someone visits.

  6. All data is isolated to a single day
    All the data is isolated to a single day only, so there is no way of knowing if the same person is coming back to a site on a different day.

  7. No cookies and other persistent identifiers
    Because we use Plausible Analytics, we do not make use of cookies whatsoever. Furthermore, we do not generate any persistent identifiers either. Plausible Analytics generates a random string of letters and numbers that is used to calculate unique visitors on our platform, and this string is reset once per day.
    This makes us compliant with the different cookie laws and privacy regulations such as GDPR and PECR. As a result of not using cookies on our platform, we do not need to obtain consent from our visitors to store and retrieve data from their devices

  8. Your data is not sent to, shared with, or sold to any third parties
    Sentoo does not share, sell, or send your platform data to any advertising companies or any other third parties in general. Our platform is not monetized, mined, and harvested for personal behavior trends. That is just not our business model.

What information does Sentoo collect on the platform?

While you use our service to make a payment, there are a few exceptions where we collect your information. This is when you provide information to us, as set out below:

  • To assist and provide you with support on the Sentoo platform, an email address may be voluntarily provided during the payment process. To carry out our service and keep you updated on your payment status, we process and encrypt your email address created by your use of this Sentoo service. This information will never be used for promotional or marketing-related activities.
  • When you visit our Sentoo platform, you may also contact us through a chat functionality. The information entered by you will be collected in our third-party Customer Service application. This is needed for example for us to answer your question. It is very important to us that we process your information securely and reliably. We advise you to consult the respective Privacy Policy of the third party for more detailed information. 

Does the Sentoo platform collect any personal payment information of its users? 

When using the Sentoo platform, your personal payment information e.g., full name, bank account information, and card information, is not collected or saved at any moment in time.

When you visit our sentoo.io website

What information does Sentoo collect?

Sentoo collects your personal information because you visit our website and/or because you are asked to provide it by Sentoo. This will be made clear to you at the point we ask you to provide your personal information, for example, when you fill in a contact form on our website.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How Sentoo uses cookies and web beacons

Sentoo wants to ensure that your visit to our website is smooth, reliable, and as valuable for you as possible. To help us do this, we use cookies and web beacons to make our website relevant to your interests and needs.

Like any other website, Sentoo uses 'cookies'. A 'cookie' is a small piece of text stored by the browser on your computer or mobile device so that a website can 'remember' things about your previous and current visits. Cookies cannot be used by themselves to identify you.

Every time a user visits our website(s), web analytics software provided by Google, Inc. ("Google") generates an anonymous analytics cookie. These cookies can tell us whether or not you've visited the site before. Your browser will tell us if you have these cookies; if you don't, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site. This information is used for statistical purposes and to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our website. Web beacons allow us to measure the actions of a user opening the page that contained the web beacon. We use web beacons to assist us in determining how many users have visited certain pages, improve user experience, and manage site content.

Does Sentoo share information with third parties?

Where necessary, Sentoo needs the help of third parties to be able to offer you our website and our products and services. We use third parties for advertising purposes.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or web beacons used in their respective advertisements and links that appear on Sentoo, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or personalize the advertising content you see on websites you visit. Please note that Sentoo has no access to or control over third-party advertisers' cookies.

Sentoo's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of specific options.

You may consult this list to find the Privacy Policy for each of the advertising partners of Sentoo.

  • https://policies.google.com/technologies/ads
  • https://www.facebook.com/policies_center/ads
  • https://www.linkedin.com/legal/ads-policy

You can also choose to disable (types of) cookies through your browser options. These cookie settings will typically be found in your browser's 'options' or 'preferences' menu.

Questions or comments?

If you have any questions regarding our use of your personal data or information, you can contact us via our contact form.